Booking, Cancellation & Refund Policy
Last updated: October 6, 2026
We want booking with LiiVARA to feel as easy as the island itself. This policy explains how bookings are confirmed, how payments work, and what happens if plans change — on your side or ours.
01Bookings & confirmation
A request, enquiry or itinerary draft is not a booking. Your booking is confirmed only once we have received the required deposit or full payment and sent you a written confirmation (by email or WhatsApp) with your booking reference.
Please check your confirmation carefully and let us know straight away if anything — dates, times, names, guest numbers or pickup details — is incorrect.
02Pricing & currency
Prices are quoted in United States Dollars (USD) or Eastern Caribbean Dollars (XCD), and your quote will say which. Quotes are valid for the period stated on them. Unless your quote says otherwise, prices cover the LiiVARA services described and do not include extras such as personal purchases, meals, drinks, gratuities, park or site entrance fees, or optional add-ons.
Where a payment is made in a different currency from the quote, your card issuer or bank may apply its own exchange rate or fees, which are outside our control.
03Deposits & final payments
Most bookings require a deposit to confirm. The deposit amount and the date the remaining balance is due will be shown on your quote or confirmation. If a balance is not paid by its due date, we may treat the booking as cancelled by you under this policy, after first trying to reach you.
Online card payments will be processed through LiiVARA's approved payment provider once activated. Until then, we'll explain the available payment options when we confirm your booking. You can pay an outstanding amount using our Make a Payment page once online payments are live.
04Cancellations by you
- 48 hours or more before your service: LiiVARA service amounts you have paid are refundable, less any third-party costs that were clearly disclosed to you as non-refundable before you paid (for example, certain boat charters, tickets or accommodation deposits).
- Less than 48 hours before your service: payments are generally non-refundable, as we will usually have committed time, vehicles, staff and third-party arrangements on your behalf.
Please cancel in writing by email or WhatsApp. The 48-hour period is measured against the scheduled start time in Antigua (AST, UTC−4). Where we can rebook a time slot or recover costs, we're always happy to look at what's possible.
05No-shows & late arrivals
If you do not arrive for a service, or cancel less than 48 hours before it, this is treated as a no-show and payments are generally non-refundable.
If you're running late, please contact us as soon as you can. We'll wait as long as is reasonably possible, but late arrival may shorten your experience — particularly where boats, guides or other guests run to set times — and the full price will still apply. Persistent delays may mean the service has to be cancelled as a no-show.
06Cruise guests
We love welcoming cruise guests and plan carefully around your time in port. It is your responsibility to be back on board in time; please allow a comfortable margin and follow your ship's all-aboard time.
- Ship cancels its Antigua call or does not dock: if your cruise line officially cancels its call at Antigua or the ship does not dock, we will refund the affected LiiVARA service amount, less any unavoidable or non-refundable third-party charges that were disclosed to you in advance.
- Changed arrival or departure time: if your ship's schedule changes, let us know as soon as you can. We'll make reasonable efforts to adjust timings, shorten or rearrange your experience, or suggest an alternative.
07Weather, safety & events beyond our control
Island plans sometimes depend on the sea and the sky. If weather, sea conditions, official warnings, port or road closures, or other events beyond our reasonable control (such as natural disasters, public-health measures, strikes or government action) make a service unsafe or impossible, we may postpone, shorten, change or cancel it.
Where that happens, we'll first offer a reasonable alternative date or experience. If no reasonable alternative works for you, we'll refund the affected LiiVARA service amount, less any non-refundable third-party costs disclosed to you in advance. Safety decisions by LiiVARA, a captain, guide or operator are final.
08Changes & cancellations by LiiVARA
Occasionally we may need to adjust timings, routes, vehicles, guides or venues. We'll keep changes to a minimum and tell you as early as possible. If we need to cancel a service and cannot offer a reasonable alternative, we will refund the affected LiiVARA service amount you paid.
09Changes you request
Want to change a date, time, guest number or plan? Just ask. We'll do our best to accommodate changes, subject to availability. Changes may affect the price, and any third-party change fees will be passed on at cost and explained before you agree.
10Third-party experiences & accommodation
Some experiences, transport or accommodation we help arrange are provided by independent operators or property owners. Their own booking terms, safety rules and cancellation conditions may also apply; we'll share any important conditions with you before you pay. Where a third party cancels, we'll help find an alternative or pass on any refund they provide.
11Vehicle rental & security deposits
Where vehicle rental is arranged, a refundable security deposit may be required, along with a valid driving licence and any local driving permit required in Antigua and Barbuda. The deposit amount and conditions will be shared before you pay. Deposits are returned after the vehicle is returned on time and in the same condition, less any documented charges for damage, fuel, fines, tolls or late return.
12How refunds are paid
Approved refunds are returned to the original payment method wherever possible, in the currency paid. We aim to start processing within 10 business days of approval; the time it takes to reach you depends on your bank or card issuer. We are not responsible for exchange-rate differences or fees charged by your bank.
13Contact us
- LiiVARA Antigua — Jason Henry, Owner & Founder
- Customer Service: +1 (268) 773-5953 (phone & WhatsApp)
- Email: hello@liivaraantigua.com
- Location: Vernons Estate, St. Peter's, Antigua & Barbuda
- Office hours: 8:00 AM – 5:00 PM
This document is written to be clear and customer-friendly. It does not limit any rights you have under the laws of Antigua and Barbuda that cannot be excluded. If anything here is unclear, please contact us before booking.