Service Delivery Policy
Last updated: October 7, 2026
LiiVARA Antigua provides and helps arrange services in Antigua & Barbuda. Our normal offering is service-based, rather than the shipping or export of physical merchandise.
01Services we provide or arrange
Our services include tours and island experiences, accommodations, transportation and airport/cruise-port transfers, vehicle-rental arrangements, and personal concierge services. The relevant service pages describe the options; your quote and written confirmation specify the services included in your booking.
02Electronic confirmation & service details
Booking confirmations and service details are delivered electronically by email or WhatsApp, as applicable. A request alone does not confirm a booking. Confirmation is subject to the requirements in our Booking, Cancellation & Refund Policy.
Please provide accurate contact and booking information, check the details we send, and contact us if anything is incorrect or you have not received an expected confirmation.
03When & where services are fulfilled
Services are fulfilled on the confirmed date, at the confirmed time and location, as set out in your booking details. Depending on the service, this may be a meeting or pickup point, accommodation, activity venue, vehicle handover location, or an agreed concierge arrangement in Antigua & Barbuda.
Fulfilment is subject to the applicable booking terms, availability of third-party providers, and safety and operational requirements. Any changes, rescheduling or cancellations are handled under the Booking, Cancellation & Refund Policy and relevant provider conditions.
04Physical shipping & export
Physical shipping and export of goods are not part of LiiVARA's normal service offering. Concierge requests may involve local purchases or errands as agreed with you, but these do not constitute a general merchandise shipping or export service. Physical export restrictions are therefore generally not applicable to our normal offering.
05Changes, cancellations & refunds
Physical-goods returns and exchanges are not applicable to our normal service-based offering. Requests to change or reschedule services are subject to availability and the booking terms. Cancellation and refund conditions remain covered by our combined Booking, Cancellation & Refund Policy.
06Delivery questions & support
- LiiVARA Antigua — Jason Henry, Owner & Founder
- Customer Service: +1 (268) 773-5953 (phone & WhatsApp)
- Direct: +1 (268) 775-5952
- Email: hello@liivaraantigua.com
- Location: Vernons Estate, St. Peter's, Antigua & Barbuda
- Office hours: 8:00 AM – 5:00 PM
This document is written to be clear and customer-friendly. It does not limit any rights you have under the laws of Antigua and Barbuda that cannot be excluded. If anything here is unclear, please contact us before booking.